All of our embroidered products are personally made to order by our team on the Central Coast, NSW.

We aim to dispatch all items within 5 working days
You will receive an email with your shipping confirmation when your order has been shipped. Do check your email Junk folders, just in case this email lands there.

Our aim is to get your item to you as quickly as possible. Once we have completed your order (within 5 days) we'll then hand it across to our delivery partner.

We ship all of our products via Australia Post. If you require an item in a hurry, we offer express post as an option in check out. Express Posted items will incur additional costs.

Australia Post Express parcel is usually the next day*
Australia Post without tracking please allow 5-10 working days*
Australia Post to WA and TAS please allow 7-14 working days days*
*The above information will vary depending on where in Australia your item has to travel to reach you.

We love seeing your chosen pet name come across our work stations. All our products are personally made for you so if you have a cute nickname or a longer phase that does not fit within our maximum letters of 10 and numbers maximum of 10 digits, you can select the Extra Embroidery option on the Product Page for an additional cost.

Please note, space is limited on our extra small collars and cat collars due to their size.

We love to work with all businesses - Corporate and Rescue groups alike. If you would like to find out more about being a wholesaler for Personalised Pet or for bulk orders please send us an email at sales@petcollars.com.au with your requirements.

Our personalised pet collars, leads and harnesses are all sewn and sent by our awesome team on the Central Coast, New South Wales Australia. We source some items from overseas that are not manufactured in Australia but as much as we can do locally we do.

We do not offer returns on our personalised items as these have been custom made specifically for you and cannot be resold.

Please ensure that you measure your pet correctly and choose the size according to our specific size guides as not all manufactures are the same.

This does not include If your item is deemed faulty or not as described as per Australian Consumer Law.

A proper fit is a must for everyone!

Ensure you measure around your pet’s neck (for collars) and girth (for harnesses) then add a two finger space gap for comfort. Our sizing chart will help you get that right fit. When you have your pet's measurements then compare with the size chart for the perfect size.

If for example your pet measures 30 cm around her neck then you add two fingers and it becomes 32 cm therefore a Small or Small Wide collar is suitable because it fits within the adjustable range of 25-35 cm.

For a proper fit, measure your dog's neck with a cloth seamstress tape measure. If you don’t have one on hand you can use a piece of string and then measure the string with a rigid ruler.

When your pet's collar, harness, lead or coat needs cleaning, place it in a washbag in the washing machine or soak in soapy water and line dry.
If a thread should come loose, trim to a short tail and burn the rest off quickly with a lighter.