Where are your products made?
Our personalised pet collars, leads and harnesses are designed and embroidered by our team here on the Central Coast, New South Wales Australia. Our little group is committed to making quality, colourful and affordable personalised pet products.
How long does it take to personalise my products?
- All of our embroidered products are personally made to order
- We dispatch all items within 3 working days
- You will receive an email with your shipping confirmation when your order has been shipped
When will I receive my order?
Our aim is to get your item to you as quickly as possible. We guarantee that once you place your order, your item will be dispatched within 3 working days. Depending on your delivery method you choose is when you will ultimately receive your item.
We ship all of our products via either Fastway Couriers or Australia Post. If you require an item in a hurry, we offer express post as an option in check out. Express Posted items will incur additional costs.
- Australia Post Express parcel is usually the next day*
- Australia Post without tracking please allow 5-10 working days*
- Australia Post to WA and TAS please allow 7-14 working days days*
- Fastways Couriers please allow 5-10 working days*
*The above information will vary depending on where in Australia your item has to travel to reach you.
Can I choose a nickname or a longer phase?
We love seeing your chosen pet name come across our work stations. All our products are personally made for you so if you have a cute nickname or a longer phase that does not fit within our maximum letters of 10 and numbers maximum of 10 digits, if space permits we can discuss the opinions with you via email at email@example.com
Space is limited on our extra small collars and cat collars due to their size. Please note - any text that is more than one name and a number will incur additional costs.
Do you offer wholesale or bulk discounts?
We love to work with all business’ Corporate and Rescue groups alike. If you would like to find out more about being a wholesaler for Personalised Pet or for bulk orders please send us an email at firstname.lastname@example.org with your requirements.
Can I return a personalised item if I change my mind or if I have chosen the wrong size?
We do not offer returns on our personalised items as these have been custom made specifically for you and cannot be resold.
Please ensure that you measure your pet correctly and choose the size according to our specific size guides as not all manufactures are the same.
This does not include If your item is deemed faulty or not as described as per Australian consumer Law.
How do I know which collar size I should choose?
A proper fit is a must for everyone!
You want to measure around your pet’s neck (for collars) and girth (for harnesses) then add a two finger space gap for comfort. Our sizing chart will help you get that right fit. When you have your pets measurements then compare with the size chart for size. Size chart found under the Sizing tab from the menu bar.
If for example your dog measures 30 cm around her neck then you add two fingers and it becomes 32 cm therefore a Small or Small Wide collar is suitable because it fits within the adjustable range of 25-35 cm.
For a proper fit, measure your dog's neck with a cloth seamstress tape measure. If you don’t have one on hand you can use a piece of string and then measure the string with a rigid ruler.
How does your guarantee work?
We offer a 12-month replacement guarantee on all our personalised collars, leads and harnesses. This does not include excessive wear and tear or if chewed or washed incorrectly.
If you wish to raise a concern please get in contact with us via email: email@example.com and provide a photo of the problem if at possible.