Privacy Policy

At PetCollars.com.au, we’re all about pets — and people. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an 

What We Collect

When you shop with us or get in touch, we may collect:

  • Your name and contact details (email, phone number, shipping address)

  • Pet name(s) for personalised orders

  • Payment details (processed securely via third-party providers like Shopify, Afterpay or PayPal — we never store your card details)

  • Purchase history and preferences

  • IP address and browsing behaviour on our site

Why We Collect It

We only collect personal info that helps us provide you with:

  • A smooth shopping experience

  • Customised, embroidered products

  • Order updates and delivery tracking

  • Customer service and support

  • Exclusive offers (only if you opt in!)

We may also use it to improve our website, marketing, and product range.

How We Keep Your Data Safe

We use trusted e-commerce platforms like Shopify to keep your information secure. Your personal data is stored behind secure networks and is only accessible by a limited number of people who are required to keep it confidential.

We never sell, rent or trade your personal information. Ever.

Marketing & Emails

If you subscribe to our newsletter or join a promotion, we’ll occasionally send you pet-friendly updates, special offers, and product news. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

Cookies & Site Tracking

Like most websites, we use cookies to:

  • Remember what's in your cart

  • Understand how you use our site

  • Improve your browsing experience

  • Deliver relevant ads (via tools like Google Ads or Meta)

You can turn cookies off in your browser settings — but it may affect how our site works for you.

Sharing With Trusted Partners

We only share your info with third parties when it’s essential to fulfil your order or run our business — like payment processors, delivery services, and marketing platforms (e.g., Meta, Google). They must comply with privacy laws too.

Overseas Disclosure

Some of our service providers (like Shopify or Meta) may store or process your information outside Australia. We only work with providers that meet strict security standards.

Children’s Privacy

We don’t knowingly collect information from anyone under 16. If we discover that we have, we’ll delete it promptly.

Access or Update Your Info

Want to know what info we’ve got on you? Or need to update it? Just contact us at:

sales@petcollars.com.au

Changes to This Policy

We may update this policy from time to time. We’ll post the updated version on this page with a revised “last updated” date.

Questions?

We’re here to help. If you have any questions about how we handle your personal info, contact us any time at hello@petcollars.com.au.