At PetCollars.com.au, we’re all about pets — and people. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an
When you shop with us or get in touch, we may collect:
Your name and contact details (email, phone number, shipping address)
Pet name(s) for personalised orders
Payment details (processed securely via third-party providers like Shopify, Afterpay or PayPal — we never store your card details)
Purchase history and preferences
IP address and browsing behaviour on our site
We only collect personal info that helps us provide you with:
A smooth shopping experience
Customised, embroidered products
Order updates and delivery tracking
Customer service and support
Exclusive offers (only if you opt in!)
We may also use it to improve our website, marketing, and product range.
We use trusted e-commerce platforms like Shopify to keep your information secure. Your personal data is stored behind secure networks and is only accessible by a limited number of people who are required to keep it confidential.
We never sell, rent or trade your personal information. Ever.
If you subscribe to our newsletter or join a promotion, we’ll occasionally send you pet-friendly updates, special offers, and product news. You can unsubscribe at any time by clicking the link in the email or contacting us directly.
Like most websites, we use cookies to:
Remember what's in your cart
Understand how you use our site
Improve your browsing experience
Deliver relevant ads (via tools like Google Ads or Meta)
You can turn cookies off in your browser settings — but it may affect how our site works for you.
We only share your info with third parties when it’s essential to fulfil your order or run our business — like payment processors, delivery services, and marketing platforms (e.g., Meta, Google). They must comply with privacy laws too.
Some of our service providers (like Shopify or Meta) may store or process your information outside Australia. We only work with providers that meet strict security standards.
We don’t knowingly collect information from anyone under 16. If we discover that we have, we’ll delete it promptly.
Want to know what info we’ve got on you? Or need to update it? Just contact us at:
sales@petcollars.com.au
We may update this policy from time to time. We’ll post the updated version on this page with a revised “last updated” date.
We’re here to help. If you have any questions about how we handle your personal info, contact us any time at hello@petcollars.com.au.
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