Terms of Use

Welcome to PetCollars.com.au! These Terms of Use govern your access to and use of our website and services. By placing an order or browsing our site, you agree to these terms. If you don’t agree, please don’t use our site.

1. Ordering & Payment

  • Orders are placed via our website and processed securely through trusted payment providers (e.g. Shopify Payments, PayPal, Afterpay).

  • All prices are in Australian dollars (AUD) and include GST where applicable.

  • We reserve the right to cancel any order or refuse service at our discretion.


2. Personalised Products

We specialise in personalised pet collars and accessories. Please note:

  • Custom items are made to order and cannot be returned or refunded unless faulty.

  • You are responsible for ensuring all name spelling and contact information is correct before submitting your order.

  • We reserve the right to refuse any personalisation that is offensive, inappropriate, or in breach of copyright.


3. Shipping & Delivery

  • We aim to dispatch all orders within the stated timeframe listed on our site.

  • Delivery timeframes are estimates and may vary due to external factors.

  • It is your responsibility to provide the correct shipping address at checkout. We are not responsible for delays or lost items due to incorrect details.


4. Returns & Refunds

We take pride in our quality, but if your item arrives faulty or damaged:

  • Please contact us within 7 days of receiving your order with clear photos.

  • Returns are not accepted for change of mind or incorrect personalisation provided by you.

  • Full return details can be found on our Returns Policy page.


5. Pricing & Availability

  • Prices and product availability are subject to change without notice.

  • In rare cases, we may cancel orders if a product becomes unavailable after purchase. You’ll be notified and refunded promptly.


6. Intellectual Property

All content on this site — including our logo, product designs, photography, text, and branding — is the property of PetCollars.com.au and may not be copied, reproduced, or used without permission.


7. Limitation of Liability

We do our best to provide accurate, reliable service, but we can’t guarantee the site will be error-free at all times. We’re not liable for:

  • Losses due to delays, outages, or website issues

  • Errors in customer-provided order information

  • Any indirect, incidental, or consequential loss


8. Changes to These Terms

We may update these Terms of Use from time to time. Continued use of our website means you accept any changes. Please check back regularly to stay informed.


9. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be handled by Australian courts.


10. Contact Us

Got a question? Reach out any time at:

sales@petcollars.com.au


Need to Know

These Terms of Use work alongside our: